一、道歉信

　　道歉信是由于自己的疏忽失误而向对方表达歉意并出于诚意写出具体弥补办法。第一段首先亮出写作目的并简单阐述该物品的状态：I am writing to make an apology to you for+句子(表明事件因由)。

　　第二段列出出错的原因及具体补救办法：To make up my fault......\ I will......as a token of my apology\ I sincerely apologize for my careless mistake as well as for any inconvenience thus caused to you。

　　第三段再一次表达歉意：Once again， I am sorry for my carelessness。 Looking forward to your reply。

　　应用文中的这三类投诉信、建议信、道歉信，每一类都有其写作的范式和具体的内容要求，并且语言要求简单准确，所以这需要大家清楚每一类文章的一些常用语句，在平常积累背诵，在考场上信手拈来。

　　二、投诉信

　　投诉信是对于产品、服务等的不满意，进而需要写出自己的意见和要求。

　　第一段需写写信的目的以及自己的一个概括的期望：常用套话比如I venture to write to complain about ……+定语从句;I would be grateful if you could do anything necessary to solve the problem facing me。

　　第二段阐述两、三方面所面临的产品或服务的问题及后果：there are several aspects underlying this complaint。 For one thing......For anothe......In addition......

　　第三段给出具体的期望，比如退款或更换新产品：It is my sincere hope that you could give me full refund or replace it with a new one。 Your kind reply to this letter at your earliest convenience would be very much appreciated。

　　三、推荐信

　　推荐信可以推荐一个人、一个地方、一本书、一部电影。在信中表明推荐的内容、原因及进一步的沟通。

　　第一段概括说要推荐的内容：I am writing to you to recommend 。I have sufficient reasons to introduce this to you and I dare say this is the best I have ever seen。

　　第二段叙述推荐的东西的价值，可以从表面和深层两方面来写：This movie/book/city的主题或城市坐落于哪里。What is more， 情节吸引人、里边景色引人入胜。Finally， this movie will definitely change our attitude toward this world and the people around us。 We will learn that.....

　　第三段总结句：Therefore I don’t hesitate to recommend this to you。 I am sure you will enjoy the。